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Your Rights and Our Legal Commitments

At fortunejack, our legal framework sets out the rules governing your account, your data and the terms under which the platform operates — all tailored for India where…

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fortunejack Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us on Policy and Account Matters

If you need to raise a legal query, request data access or report a compliance concern, we offer three direct contact paths. Our team handles policy-related requests separately from general support to ensure they are reviewed by the right people and resolved within a reasonable timeframe.

Team online

Legal Email

Send your data access requests, account disputes or policy questions to our legal inbox. We aim to acknowledge all legal correspondence within 48 hours and resolve it within 14 working days.

Live Chat

Our live chat team is available around the clock and can escalate legal or account-security queries to the appropriate internal team, so you do not need to wait for email responses on urgent matters.

Secure Help Desk

Submit a formal complaint or policy dispute through our secure help desk portal, where each ticket receives a unique reference number and a dedicated handler for full accountability and follow-through.

HOW WE HANDLE THIS

Data, Cookies, Security and Account Retention

Understanding exactly what we collect, how long we keep it and how you can request changes is central to our relationship with you.

Data We Collect

We collect your name, email, payment identifiers (UPI IDs, Paytm handles) and session activity logs. This data is used solely to operate your account, process transactions and meet legal obligations applicable in India.

Cookie Handling

Our site uses strictly necessary cookies to keep your session active, preference cookies to remember your language setting, and analytics cookies to understand how pages perform. You can manage cookie preferences from the site footer at any time.

Account Security Practices

Passwords are hashed using industry-standard encryption. Two-factor authentication is available for all accounts. Suspicious login attempts trigger an automatic email alert to your registered address before any access is granted.

Data Retention

We retain account records for as long as your account is active and for up to five years after closure to meet financial and legal reporting requirements. Transaction logs linked to UPI or PhonePe payments are stored for the minimum period mandated by applicable Indian financial regulations.

Requesting Data Changes

You can request a copy of your personal data, ask us to correct inaccuracies or request deletion where no legal obligation requires retention. Submit these requests via our legal email and we will respond within 14 working days.

Who to Contact

For data protection queries, contact our designated privacy officer through the legal email listed in the support section above. For account-security concerns, live chat connects you to our security team within minutes, any hour of the day.

Frequently Asked Legal Questions

These are the questions we receive most often about our legal terms, data rights and account policies. Each answer reflects how fortunejack actually handles the matter — not a generic legal template.

Access depends entirely on the laws in your state and location within India. We make the platform available where local law permits, and we encourage you to verify your eligibility under applicable regional legislation before opening an account.

Send a written request to our legal email address with your registered account email and a brief description of what you need. We will acknowledge the request within 48 hours and deliver the data package within 14 working days.

We use strictly necessary, preference and analytics cookies. Strictly necessary cookies cannot be disabled as they keep your session running. You can turn off preference and analytics cookies from the cookie settings panel in the site footer.

Transaction records — including UPI, Paytm and PhonePe payment logs — are kept for up to five years after account closure. This retention period is set by financial reporting obligations under applicable Indian regulations, not by our own preference.

We send a notification to your registered email address describing the key changes before the new terms take effect. Continuing to use your account after that date confirms your acceptance. You can always read the current version on this page.

Open a ticket through our secure help desk portal. Each dispute ticket receives a unique reference number and is assigned to a dedicated handler. We aim to issue a resolution or an interim update within seven working days of receiving your submission.

You can request deletion at any time via our legal email. We will erase data that is not subject to a legal retention obligation. If some records must be kept for regulatory reasons, we will explain exactly which ones and why before proceeding.

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